Frequently Asked Questions About Renting an RV Unit
Where do I start?
Our bookings are done right here through our website. Please read through our entire site as it is full of useful information and will answer most questions you have. When you're ready to book, submit a booking request through our “book now” page. Enter the dates and then choose from the available rental units. You will be guided step by step through the booking process. You will also have the opportunity to add any additional “add on” items you may want from our drop-down menu. Once your request is submitted, we will complete the booking on our end by approving the request. In order to secure the reservation, you will be required to pay a 10% booking deposit (non-refundable).
What about insurance?
Insurance is required and will be added automatically to your booking. You can choose from three different levels of coverage. If your personal insurance will cover you, we will send you a binder request form that you can forward to your insurance company. Once proof of coverage is received, we will add your insurance and remove ours. Roadside assistance is required for the Prism motorhome.
How old do I need to be to rent an RV?
You must be at least 25 years of age to rent an RV.
Is there a rental contract?
Yes. Our rental agreement is an online agreement and contains important information about your rental. It needs to be read completely and agreed to by electronically signing your name. Rentals will be canceled without a signed agreement and no refunds will be given.
Can I see the unit before I make a reservation?
Yes. If you’d like to see the unit first please call to make arrangements.
Is there a security deposit required?
Yes, security deposits are $1000 for trailers and $1500 for motorhomes. There is also a $500 security deposit for generators. Deposits are used for any damages as well as fees that may be charged after your return. Fees may include cleaning fee, tank dumping fee, refueling, etc. Deposits are returned within a week of your rental drop off.
What time do I pick up / drop off the rental?
Rent is charged for each 24 hour period, 11 am - 11 am. The rentals can be picked up at or after 11:00 am the day of departure, and need to be returned before 2:00 pm the day of return. We will contact you the week of your rental and schedule a specific meeting time. All pick-ups and drop-offs are at 329 Southgate ave. (use google maps to locate) You also have the option to pay $50 for either an early pick up (the evening prior) or a late drop off (6 pm the evening of)
Do you deliver?
Yes. Delivery is $7 per mile one way with a $100 minimum. Delivery service includes delivery, set up, take down, propane refilling and waste tank dumping.
Can we bring our dog?
Only one dog will be allowed and only after we approve the request. There is $100 pet fee upon approval.
Is smoking allowed in RV’s?
No smoking or vaping of any kind is allowed in any of our RV’s. Any evidence of smoking will result in immediate forfeiture of the entire security deposit plus additional fees for cleaning.
Do I need to empty the waste tanks before returning the RV?
Yes, both holding tanks need to be emptied and the GUAGES NEED TO READ EMPTY prior to returning the RV. You have the option of paying us $50 to empty the tanks. Learn more about that here.
Is there any special equipment I should have for my car?
We recommend having a trailer brake controller for trailers weighing over 3000lbs. Our trailers all have a standard 7-way plug. Most have a 2-5/16” ball, but some smaller trailers have a 2” ball. We also have weight distribution hitches available. It is the renter’s responsibility to know your towing vehicle’s maximum tow capacity and to make sure you have the proper set up to tow a trailer. We are happy to help with this if you have any questions just ask.
I’m new to RV’s, do you teach me how to use everything?
Yes, we will take as much time with you as you need to feel confident in using the RV. We also suggest watching Youtube videos as well to prepare yourself. You will learn a lot of tips and tricks that way.
What if something goes wrong while we're camping?
While every effort is made by our company to have your trip go as smoothly as possible, there are times when something in the RV may not work correctly. In this case, we will attempt to troubleshoot whatever it is over the phone, or if possible, in person. Please do not hesitate to call for any reason. There are no stupid questions! In the event we cannot take care of your problem to your satisfaction, we will issue an appropriate refund.
What if we get a flat tire?
It happens! We recommend having some kind of road side assistance if you don't feel confident changing a tire. We replace our tires every three years regardless of mileage, but even so, sometimes a tire will blow. Be prepared to handle a situation in which you may have to change a flat tire, just as you would on your own vehicle.
When and how do I pay?
You pay 10% when booking your rental online with a credit card. The remaining balance will be automatically charged to your card the day prior to your departure, also there will be a hold placed on your card for the security deposit amount. This hold will be released once we confirm there are no claims against your security deposit. If you would rather pay cash or use a different card, please let us know prior to 48 hours before your pick up time.
What if I need to cancel?
Cancelations made more than 24 hours before departure forfeit their 10% booking deposit. No refunds will be given for cancelations made within 24 hours of departure.
What's included with an RV?
The RV will be supplied with equipment for dumping the waste tanks, a freshwater hose, leveling blocks, wheel chocks, power cord adaptors, an outdoor mat, a broom, waste basket, a couple rolls of toilet paper and in indoor mat. We have several add ons that can be added to your booking, such a kitchen box for $25 which includes basic kitchen items which can be seen here.
I still have a question.
Please feel free to contact us here, or call Matt at 530-321-8180.